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Concierge Station

Provide to assist guests with information and services, excluding guest registration and currency transactions (cashier) that occur at Front Desk. Follow the Front Desk design, materials and configuration

Size/Area: 20 m2 (215 sq. ft.) total. No smaller than a two-person counter or desk in any area or market.
• Concierge Desk: At hotel locations where guest service requirements are limited, a business desk with two guest chairs may be appropriate.
• Counter or Desk Area: Minimum 2.1 m (7 ft.) long counter or executive quality desks; configure similar to Front Desk. Carefully examine size by region and determine amount and type of services provided in each area.
• Office Area: Provide ample office space adjacent to counter or desk to provide two office areas for Concierge and Assistant and placement of support information, storage, communications and travel planning.

• Convenient to hotel Lobby Entrance.
• In the guest path, between Guest Elevators and Lobby Entrance.

• Within visual contact of Front Desk.

Space Planning: Place counter or desk so that it is readily identifiable and convenient to guests requiring

• Coordinate design with Lobby and Front Desk design, materials and configuration.
5. Features: Configure similar to Front Desk.
• Locate equipment for convenient use by Concierge but concealed from direct guest view.
• Coordinate with equipment and systems


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