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5 * STAR CITY HOTEL -PUBLIC ENTRY

Car Valet Station

Provide an exterior service counter near the entrance to support car valet staff and limousine service.Valet service is provided for guests arriving by private auto and short-term public parking for dining and function guests.

Exterior between Porte Cochere and Lobby
Entrance.
• Adjacent to exterior entrance of Luggage Room for efficient handling of luggage and shared use by Bellman.
• Contiguous with interior Limousine Desk at locations requiring limousine service.
• Consider separate drop-off space for hotels with large function facilities

Size / Area:
• Car Valet Station: Counter or podium; 0.6 x 1 m (2 ft. x 3'-4") minimum.
• Limousine Desk / Valet: 15 m2 (160 sq. ft.).
 
Features:
• Countertop: Stone or other exterior durable material, consistent with entrance finishes.
• Task lighting and telephone outlet.
• Drawers, racks and shelves for securing car keys, luggage tags, pens, pencils, maps, etc.
• Key Organization: Provide a rack or drawers to organize and secure car keys out of view of guests
Finishes:
• Car Valet Station with stone counter and detailed woodbase or combination of high quality materials complementary to the hotel entrance design. Select and detail finishes for exterior exposure

At hotels where guest’s local travel depends predominately on limousine and van service (chauffeured vehicles) provide a counter or office to support the service.
• Facility is usually a concession that may include combined car valet and limousine type service

Location: Adjacent to the Lobby entrance.
• Based on the size of the hotel and extent of service, guest access to limousine service may be provided at the Concierge Desk, interior Bell Station or at a dedicated counter or office.
• While convenient guest access at the Lobby is critical, shared resources, visual contact with traffic, and operational efficiency may dictate a combined service with the exterior Car Valet Station.

Counter: Similar to the Concierge Desk.

• Finishes: Consistent with the Lobby interior design.
Driver’s Lounge: At full service facilities, a waiting area for drivers is provided with seating, television, toilets, etc.
The Driver’s Lounge is located near the parking area or garage and is not in view of hotel guests.

 

 
 
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